Our Commitment to Customer Satisfaction & Purity
At BioMori, we take immense pride in the purity and scientific integrity of our Bastar organic moringa powder. Every jar is processed under strict cleanroom conditions and sealed with tamper-evident membranes. However, if your order arrives damaged, defective, expired, or incorrect, our straightforward refund and replacement policy ensures prompt resolution.
Eligibility Criteria for Returns & Replacements
Because BioMori products are consumable nutritional supplements, food safety regulations prohibit us from accepting returns of opened jars where the protective induction seal has been broken or tampered with. To be eligible for a refund or replacement, issues must be reported to our customer support team within 48 hours of carrier-confirmed delivery, accompanied by photographs or unboxing video evidence demonstrating the defect or damage.
Refund Processing Timelines & Original Payment Reversal
Once our quality verification team reviews your report, approved refunds are initiated immediately to your original payment method via Razorpay. Depending on your banking institution, funds will reflect in your account within 5 to 7 business days. Alternatively, customers may opt for immediate store credit or an expedited complimentary replacement shipment.
How to Initiate a Claim with Our Support Concierge
To initiate a return or refund claim, email wholesale.biomori@gmail.com with your Order ID, contact number, and clear photographs of the damaged shipping package and product seal. Our team will review your submission and initiate resolution within 24 business hours.
Author Attribution & Source Citations
Scientific Reviewer: Dr. K. Ramanathan, Chief Agronomy & Regulatory Officer, BioMori Botanicals.
Scientific & Regulatory Sources: Consumer Protection Act 2019; FSSAI Product Recall & Consumer Redressal Regulations; RBI Guidelines on Payment Gateway Reversals.